At Autozvin, customer satisfaction is important to us. Please read this policy carefully before making a purchase.
Digital Product Policy
Autozvin provides digital vehicle history reports that are generated and delivered instantly after payment. Due to the digital and non-returnable nature of these products, all sales are generally final once the report has been delivered.
Eligible Refunds
A refund may be issued under the following circumstances:
- The report was not delivered due to a technical error on our side
- The VIN report provided is incomplete or unreadable
- A duplicate charge occurred for the same order
In such cases, customers must contact us within 7 days of purchase.
Non-Refundable Situations
Refunds will not be issued for:
- Change of mind after delivery
- Incorrect VIN entered by the customer
- Dissatisfaction with report contents when data is accurately provided
- Delays or limitations caused by third-party data sources
Refund Process
To request a refund, please contact us at:
Email: report@autozvin.com
Include:
- Order ID
- VIN number
- Reason for the refund request
All requests are reviewed within 3–5 business days.
Refund Method
Approved refunds will be processed to the original payment method used at checkout. Processing times may vary depending on the payment provider.
Independent Service Disclaimer
Autozvin is an independent vehicle history report provider and is not affiliated with any government agency or vehicle authority.